Refund policy

We want you to love every sip of Sightseer Coffee. If something isn’t right, we’ll do our best to make it right.

Coffee Returns

Because coffee is a perishable product, we’re unable to accept returns on coffee once it has left our roastery. However, if your order arrives damaged, incorrect, or if there’s an issue with quality, please contact us within 7 days of delivery and we’ll work with you to resolve it — either by sending a replacement or issuing a refund.

Merchandise & Equipment Returns

Non-coffee items (such as merchandise, brewing gear, or accessories) may be returned within 30 days of purchase, as long as they are unused, in original condition, and in the original packaging. Customers are responsible for return shipping costs unless the item was defective or shipped in error.

Subscriptions

Subscription orders can be updated, paused, or canceled at any time before your next billing date. If a subscription shipment is already on its way, we are not able to cancel or refund that shipment.

To access your subscriptions: 

• Click the little human-shaped icon at top right to log in to your account.  (On mobile, click the drop down menu and then select log in.)
• That'll take you to the account log-in page. If you look at the bottom of the page, there is a "manage subscriptions" link. That will take you to your subscriptions and you will have the ability to edit from there.

Shipping Issues

If your order is delayed, lost, or damaged in transit, please contact us at info@sightseercoffee.co so we can help. We’ll work with you and our shipping partners to track your package, file ay necessary claims, and send a replacement if necessary.

How to Request a Refund or Replacement

To request a refund, replacement, or report an issue, please email us at info@sightseercoffee.co with:

• Your order number
• A description of the issue (with photos, if applicable)

We’ll get back to you within 2 business days to sort things out.